輕鬆說英語：旅館英語看圖就會

Part 1 Front Office 服務前臺，形象的重要展示
　1. Reserving a Room 　
　2. Entrance Service
　3. Checking In at the Reception Desk
　4. Luggage Deposit
　5. Concierge Service
　6. The Lost and Found
　7. Consulting About Tour
　8. Complaining
　9. Checking Out

Part 2 Hotel Housekeeping 客房服務
　10. Wake-up Service
　11. Room Cleaning
　12. Laundry Service
　13. Maintenance
　14. Room Service
　15. Telephone Service
　16. Adding Items
　17. Subscribing to Newspapers
　18. Other Services

Part 3 Food & Drink 美味食物
　19. Reserving a Table
　20. Guests Receiving
　21. Ordering Food
　22. Serving Dishes
　23. Arranging a Banquet
　24. Accepting Tips or Not
　25. Checking Out

Part 4 Relaxing & Health 健康娛樂，為客人提供人性化服務
　26. Enjoying a Spa
　27. Beauty Care
　28. Hair Care
　29. Singing at KTV
　30. Serving Drinks in the Bar
　31. At the Ballroom
　32. In the Gym

Part 5 Business Service 商務服務，説明客人解決難題煩惱
　33. Having Conferences
　34. Typing and Photocopying
　35. Faxing
　36. Shopping
　37. Currency Exchange
　38. Arranging a Taxi
　39. Reserving a Ticket
　40. Some Emergencies

Appendix 附錄
　1. 飯店內常見標誌單詞
　2 飯店部門職位—覽表